The Chill Pill Company - CBD Oil Shop Australia

Refund and Returns Policy

Refund & Cancellation Policy

Cancellation policy:

Send us an email to hello@thechillpillcompany.com, we cancel and refund if your order is not yet in “processing”. The cancellation will incur a fee of $25 plus postage.

Refund/Return policy:

We do not consider a change of mind as a reasonable request for a refund.

We do not issue refunds on items that have been opened and used.

However, under special circumstances, at our discretion we may offer a replacement or store credit. If there are any costs incurred with replacing an item, this will be charged at the customer’s expense.

On orders that are eligible for a refund, replacement or store credit, the customer is required to return the product, unopened, unused and will be required to pay for the return shipping.

If you wish to request a refund you must do so within 30 days of purchase. In order to process a refund/return application we will ask for further information before a return application can be approved.

Shipping costs are non-refundable.

We do not issue refunds until the products have been returned.

If you have any questions please email hello@thechillpillcompany.com for assistance.